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Privacy Policy

Opt4Solution Private Limited

Effective Date: September 1, 2024

The term “opt4crm.com” (“us” or “we”) refers to the owner of the website whose registered address is FB-05, Highland Corporate Centre, Kapurbawdi, Thane (MH)-400607. The term “you” refers to the viewer of our website.

At opt4crm.com ("opt4crm," "we," "us," or "our"), we are committed to respecting the privacy of our users ("you" or "your"). This Privacy Policy explains the types of information we collect from you when you visit our website (the "Website") and how we use, share, and protect that information.

1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: This may include your name, email address, phone number, company name, and any other information you provide when you register, fill out forms, or contact us via the Website.
  • Information Collected During Registration/Platform Use: When you register for an account or use our CRM platform, we may collect additional information, such as your business type, location, and preferences to personalize your experience and provide tailored services.
  • Non-Personal Information: We may also collect non-identifiable information, such as your IP address, browser type, operating system, referral URLs, pages visited, and the duration of your visits. This information is collected through cookies and similar technologies.

2. How We Use Your Information

  • To provide and enhance our services by improving the functionality and user experience of our Website and CRM platform.
  • To process your requests, manage inquiries, orders, account creation, and provide support for CRM services.
  • To communicate with you for marketing or promotional purposes (only with your explicit consent) and respond to customer inquiries.
  • To analyze usage and understand how visitors interact with the Website and platform to improve our offerings.
  • To personalize your experience by customizing content and features based on your preferences.
  • To ensure legal compliance and meet our legal and regulatory obligations.
  • To collect platform-related data, such as lead and client management activities, to enhance functionality and provide tailored features.

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including the provision of services, legal compliance, and the resolution of disputes.

  • Platform-generated data, such as leads and client interactions, will be retained for the duration of your subscription or account. Upon termination, this data will be deleted unless you request an extended retention period.
  • You have the right to request the deletion of your personal data, which we will honor unless legally required to retain certain information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We may share your information in the following situations:

  • With third-party service providers who help operate our Website and CRM platform. They are contractually obligated to keep your information confidential and secure.
  • For legal reasons, such as to comply with legal obligations, protect our rights, or prevent fraud or security issues.

We will not sell, trade, or share your personal information with third parties for their own marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information, improve your experience, and track usage. You can manage cookie preferences through browser settings, but disabling cookies may affect functionality.

7. Your Choices

  • You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.
  • Adjust your browser settings to manage cookies. Disabling them may impact certain functionalities.
  • Access, update, or delete your personal information by contacting us using the details below.

8. Children's Privacy

Our Website and CRM platform are not directed to individuals under the age of 13. If you believe your child has provided personal information, please contact us to delete such information.

9. Changes to this Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions or concerns, please contact us:

By email: support@vrsamadhantech.com
By visiting our website: https://opt4crm.com